Terms of service

Overview

This website is operated by Marley's Homeware. Throughout the site, the terms "we", "us" and "our" refer to Marley's Homeware. Marley's Homeware offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Nothing in these Terms of Service affects your statutory rights as a consumer.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or that you are the age of majority where you live and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. Prices are shown in pounds sterling (GBP) unless stated otherwise and, where applicable, include VAT. Delivery charges and any applicable taxes or duties are shown separately at checkout or addressed in Section 13 below.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 — Products or Services

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only in accordance with our Returns Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

Section 6 — Your Consumer Rights

If you are a consumer, you have legal rights that these Terms do not affect.

Under the Consumer Rights Act 2015, the products we supply to you must be of satisfactory quality, fit for purpose, and as described. If a product is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund. Our first step for genuinely faulty goods is usually to provide replacement parts where this fully resolves the issue, with a return or refund available where it does not.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer buying online you generally have the right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to the limited exceptions set out in those Regulations. Where this statutory right applies, it sits alongside (and is separate from) any goodwill returns window or guarantee we choose to offer.

Full details of how to return an item, our voluntary returns window, guarantees, and warranties are set out in our Returns Policy. Where our Returns Policy is more generous than your statutory rights, the more generous terms apply; nothing in our Returns Policy reduces your statutory rights.

Section 7 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 8 — Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Section 9 — Third-Party Links

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 10 — Intellectual Property

All content on this site — including text, graphics, logos, product names, images, photographs, designs, and the compilation of all content — is the property of Marley's Homeware or its licensors and is protected by UK and international intellectual property laws. "Marley's Homeware" and our product names and logos are trade marks of Marley's Homeware.

You may view, download for caching purposes only, and print pages from the site for your own personal, non-commercial use. You must not reproduce, republish, copy, distribute, sell, or otherwise exploit any content from the site for commercial purposes without our express written permission. Nothing in these Terms transfers any intellectual property rights to you.

Section 11 — User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trade mark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 12 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use, and protect your data in accordance with the UK GDPR and the Data Protection Act 2018.

Section 13 — International Orders, Customs and Import Duties

We ship within the UK and to selected international destinations, including the EU and the US.

Orders delivered to the EU: customs duties and import taxes are included in the price you pay at checkout. You will not be charged any additional duties or taxes on delivery.

Orders delivered to all other countries outside the UK and EU: your order may be subject to import duties, taxes, and customs clearance fees levied once the parcel reaches its destination. These charges are determined by the destination country and are your responsibility. We have no control over these charges and cannot predict their amount. You are the importer of record and are responsible for complying with all laws and regulations of the destination country. Please contact your local customs office before ordering if you are unsure about the charges that may apply.

International returns: for orders delivered outside the UK, you are responsible for the cost of returning the item to us. If a parcel is returned to us because import duties or taxes were not paid, or because delivery could not be completed for reasons within your control, a £10 handling fee may be deducted from any refund due, in line with our Returns Policy.

Section 14 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), except as required by law.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 15 — Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any laws, rules, regulations or local ordinances in any applicable jurisdiction; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 16 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

Your use of, or inability to use, the Service is at your own risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us, and except for the statutory rights and guarantees that apply to consumers) provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Marley's Homeware, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers and licensors will not be liable for any indirect, incidental, special, or consequential loss, including without limitation lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any products procured using the Service.

Nothing in these Terms of Service excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the rights and guarantees implied by the Consumer Rights Act 2015 or any other liability that cannot lawfully be excluded or limited; or (d) defective products under the Consumer Protection Act 1987.

If you are a consumer, this section does not affect your statutory rights.

Section 17 — Indemnification

You agree to indemnify, defend and hold harmless Marley's Homeware and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. This Section does not apply where you are acting as a consumer.

Section 18 — Complaints and Dispute Resolution

We want every customer to be happy. If you have a complaint, please contact us first at info@marleyshomeware.co.uk and we will do our best to resolve it quickly and fairly.

If we cannot resolve a dispute between us, you may be able to refer it to an alternative dispute resolution (ADR) provider. The EU's Online Dispute Resolution platform was permanently closed on 20 July 2025 and is no longer available; consumers in the EU should instead use the relevant national ADR body in their country. This does not affect your right to bring proceedings in court.

Section 19 — Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including without limitation strikes, failure of suppliers or carriers, acts of God, fire, flood, severe weather, epidemic or pandemic, war, civil unrest, interruption or failure of utilities or telecommunications, or import/export restrictions. If such an event occurs, we will contact you as soon as reasonably possible and our obligations will be suspended for the duration of the event.

Section 20 — Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 21 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 22 — Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Section 23 — Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have jurisdiction to settle any such dispute or claim. If you are a consumer resident elsewhere in the UK or in the EU, you may also benefit from any mandatory protections and may be entitled to bring proceedings in the courts of your country of residence.

Section 24 — Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.